Terms and Conditions for Use of the win28 Platform

1Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the win28 platform, including the official website, iOS and Android mobile apps, and all services provided by win28 (collectively referred to as the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms and all other applicable policies, including our Privacy Policy and Responsible Gaming guidelines.

These Terms are governed by applicable laws and constitute the entire agreement between you and win28 regarding use of the Platform. In the event of any conflict between a translation of these Terms in another language and the Bahasa Melayu version, the Bahasa Melayu version shall serve as the primary reference.

Win28 reserves the right to amend these Terms at any time at our sole discretion. Notice of changes will be delivered to your registered email or via in-platform notification at least 7 days before such changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the amended Terms.

2User Eligibility

To register and use the win28 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Be a legally competent individual to enter into a binding agreement.
• Not listed on any prohibition or restriction list imposed by any relevant authority.
• Not diagnosed with or currently undergoing treatment for gambling addiction.
• Acting on your own behalf and not as an agent, proxy, or representative of any other party.

Win28 reserves the right to request age and identity verification at any time. If you are unable to verify your eligibility, we reserve the right to suspend or terminate your account and withhold any associated funds while an investigation is conducted.

Restricted Regions

The win28 platform is not offered to individuals residing in regions where online gambling is fully prohibited by local law. It is the user's sole responsibility to ensure that use of the win28 platform is lawful in their region of residence.

3Account Registration and Management

Each user is only permitted to have one (1) registered account only on the win28 platform. Duplicate account registrations are strictly prohibited and may result in the freezing of all associated accounts and forfeiture of all accumulated balances and bonuses without any compensation.

Registration Details

You are required to provide truthful, accurate, and complete information during the registration process, including your full name as per your official identification document, a valid email address, and an active mobile number. You are solely responsible for keeping your account information up to date should any changes occur.

Account Security

• You are solely responsible for maintaining the confidentiality of your account password.
• Do not share your login credentials with any other party.
• Enable two-factor authentication (2FA) for an added layer of security.
• Notify the win28 support team immediately if you suspect any unauthorised access to your account.

Identity Verification (KYC)

Win28 conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. You may be required to submit a copy of your official identification document (MyKad or passport), proof of address, and payment method information prior to your first withdrawal or when certain transaction thresholds are reached. This process is typically completed within 24 business hours.

4Deposits and Payment Methods

Win28 accepts a wide range of local Malaysia payment methods for user convenience. All deposits are processed in real time and credited to your account instantly once the transaction is confirmed.

All deposits must be made from a payment method registered in your own name. win28 does not accept third-party deposits. If a deposit is received from an unrecognised source or one that conflicts with account information, win28 reserves the right to freeze the transaction until identity verification is complete.

5Fund Withdrawal

Withdrawals from your win28 account are processed quickly and securely. Withdrawal requests that meet all requirements will be processed within 1 to 5 minutes for local payment methods.

Withdrawal Requirements

• KYC verification must be completed before your first withdrawal.
• Withdrawals may only be made to the same payment method used for deposit, or a payment method that has been registered and verified in your account.
• The minimum withdrawal amount is RM 50 per transaction.
• If you have received any bonus, the associated wagering requirements must be fully met before a withdrawal is permitted.
• Win28 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as a standard security measure.

Delayed or Rejected Withdrawal

Withdrawal requests may be delayed or rejected if there is suspicious activity on the account, if KYC requirements have not been met, or if there are any discrepancies in account information. Users will be contacted via their registered email within 24 hours if a withdrawal requires further review.

6Bonuses, Promotions and Special Offers

Win28 offers a variety of bonuses and promotions to registered members, including welcome bonuses, reload bonuses, weekly cashback, and exclusive promotions for mobile app users. All bonuses and promotions are subject to the specific terms stated in each offer.

General Bonus Terms

• Each promotion has its own wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• Bonuses may only be claimed once per promotion unless otherwise stated in the relevant promotion terms.
• Win28 reserves the right to void any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Each user is eligible for the welcome bonus once only, at the time of their first account registration.

Bonus Validity Period

Each bonus has a validity period stated in the relevant promotion details. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically and will not be re-credited to the user's account.

7Game Rules and Betting

All games available on the win28 platform — including slots, Live Casino, bingo, Sports Betting, and table games — operate using a Random Number Generator (RNG) that has been independently audited by a recognised third party, ensuring every outcome is truly random and fair.

Game Results

• The results of all games are final once a round is completed and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical interruption during an active game, win28 will return the wagering funds to the user's account within a reasonable time.
• Bets placed on sporting events or matches that are postponed, cancelled, or materially changed in format will be returned to the user's account in accordance with the relevant sports rules.

Betting Limit

Each game and betting market has minimum and maximum betting limits that are set and clearly displayed before you place a bet. win28 reserves the right to adjust betting limits for specific users based on betting patterns or operational reasons without prior notice.

8Prohibited User Conduct

To ensure that the win28 platform remains a safe and fair environment for all users, the following activities are strictly prohibited and may result in permanent account suspension or termination:

• Fraud, document forgery, or providing false information during registration or the KYC process.
• Use of automated software (bots), scripts, or any technological tools to exploit games or the bonus system.
• Unfair profit-taking (arbitrage) through abuse of promotions or bonuses.
• Attempting to launder money or use the win28 platform for any illegal activity.
• Sharing accounts, login credentials, or using another person's account.
• Influencing game results through any unauthorised means or collusion between users.
• Distributing offensive, threatening, or harassing content targeting other users through any win28 communication platform.

Win28 employs both automated and manual monitoring systems to detect suspicious activity. Any account suspected of involvement in prohibited activity will be temporarily suspended while an investigation is completed.

9Account Suspension and Closure

Win28 reserves the right to suspend or close a user's account in the following situations:

• Violation of any part of these Terms and Conditions.
• Failure to complete the KYC process within the stipulated timeframe.
• User request for voluntary account closure.
• Fraudulent activity or prohibited conduct as outlined in Section 8.
• Required by the relevant authorities under law or court order.

Voluntary Account Closure

Users may request to close their account at any time by contacting the win28 support team via live chat or email. All cash balances (excluding bonuses that have not met wagering requirements) will be returned to the user via their registered payment method within 3 business days after the request is processed.

Self-Exclusion

Users who wish to take a temporary or permanent break from playing may use the self-exclusion feature available in account settings. Once self-exclusion is activated, access to the platform will be fully blocked for the selected period.

10Liability Limits and Disclaimers

The win28 platform is provided "as is" and "as available" without any express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. win28 makes every effort to ensure the platform operates 99.9% of the time, but we cannot guarantee that the platform will always be free from interruptions, bugs, or technical errors.

Claims Limit

• Win28 is not liable for any indirect losses, loss of profits, or special damages arising from the use of or inability to use the platform.
• The maximum total liability of win28 to any user under any circumstances is limited to the net deposit amount made by that user in the 12 months preceding the claim.
• Win28 is not liable for any losses caused by third parties, including payment providers, game providers, or internet service disruptions.

11Responsible Gaming

Win28 is fully committed to responsible gaming practices and the well-being of our users. We provide a range of tools and resources to help you manage your gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a loss limit to control the amount you can lose within a specified period.
• Play Time Limit: Set session time reminders and limits to manage the duration of your playing sessions.
• Self-Break: Take a temporary break from the platform for 24 hours, 7 days, 30 days, or a duration of your choice.
• Permanent Self-Exclusion: Permanently close your account if you decide to stop playing.

If you or someone you know needs help with a gambling problem, please seek support immediately. win28 works with local support organisations to ensure assistance is available to those who need it.

12Terms Amendment and Service Termination

Win28 reserves the right to amend, modify, or terminate any part of these Terms and Conditions at any time. For material amendments, we will provide notice of at least 7 days before changes take effect via your registered email and in-platform notifications.

Win28 also reserves the right to modify, suspend, or terminate any part of the platform's services at any time for operational, technical, or legal reasons. In such situations, we will endeavor to provide reasonable notice and ensure that all legitimate cash balances are returned to affected users.

Governing Law

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiations between both parties. If a resolution cannot be reached, the dispute will be referred to binding arbitration.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the win28 team is ready to assist you through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Telegram: @win28support