Your privacy is our priority. This document transparently explains how win28 collects, uses, stores, and protects your personal information as a user of our platform.
Six core pillars that ensure your personal data remains safe and protected at all times with win28.
All data transmitted between your device and win28 servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions.
Win28 has never and will never sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent.
You have the full right to access, correct, download or request deletion of your personal data at any time through your account settings or by contacting our support team.
User data is stored in data centres equipped with multi-layered physical and digital protection, with automatic backups and 24/7 security monitoring.
The win28 privacy policy is structured in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia, ensuring all data collection and processing practices adhere to local legislation.
In the event of any security incident affecting your data, win28 is committed to notifying you within 72 hours and taking immediate remedial action to protect your information.
Welcome to win28, the online entertainment platform trusted by hundreds of thousands of users across Malaysia. We understand that privacy is more than a legal obligation — it is the foundation of trust that builds a lasting relationship between us and every user who chooses win28 as their entertainment destination.
This Privacy Policy explains in detail how win28 ("we", "the win28 platform", or "win28.wine") collects, processes, stores and protects your personal information when you use any part of our platform — including the website, mobile app, live services and all our official communication channels.
By registering an account, accessing the platform or using any win28 services, you agree to be bound by this Privacy Policy. We encourage you to read this document carefully and contact our support team if you have any questions.
Win28 collects various types of personal information to enable us to provide you with a secure, personalised, and high-quality service. This information is collected directly from you, automatically through your use of the platform, or via trusted third parties.
Types of data you provide during registration and platform use:
When you use the win28 platform, our systems automatically record certain technical information for security and user experience improvement purposes:
In certain cases, we may receive your information from service providers working with win28, including identity verification providers (for the KYC process), payment providers (to verify transactions), and licensed fraud prevention agencies.
The personal information we collect is used solely for legitimate, clearly stated purposes. win28 will not use your data for any purpose beyond the scope described below without obtaining your consent first.
Win28 takes your privacy very seriously. We does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where data sharing is necessary for the platform to operate properly:
We share only the necessary information with service providers who have signed strict confidentiality agreements, including:
Win28 may be required to disclose your information to government authorities, law enforcement bodies, or courts where there is a valid court order, binding legal requirement, or to protect the rights and safety of other users and the win28 platform.
The win28 platform uses cookies and similar tracking technologies to enhance the functionality and security of our website and app. Cookies are small text files stored on your device when you visit the win28 platform.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some win28 platform features. For more information on managing cookies, please refer to your browser's help documentation.
Protecting your personal data is a responsibility we take very seriously. win28 implements a comprehensive range of technical and organisational security measures to ensure your information is always protected against unauthorised access, disclosure, alteration or destruction.
Under the Personal Data Protection Act 2010 (PDPA) Malaysia, you as a win28 user have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Obtain a copy of all your personal data stored by win28.
Amend or correct any personal information that is inaccurate or incomplete.
Request deletion of your personal data under certain circumstances provided by law.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a machine-readable format for transfer to another platform.
Request restriction of your data processing while an investigation or dispute is being resolved.
To exercise any of the above rights, you may submit a request through your account settings or contact our privacy team directly. We will process your request within 30 working days of the date of receipt. For complex requests, we may require additional time and will notify you accordingly.
Win28 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Our core principle is that we do not retain data for longer than necessary.
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer identify you as an individual.
Win28 is an online entertainment platform exclusively dedicated to individuals aged 18 years and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.
If we discover or suspect that personal information of a minor has been collected without our knowledge, we will take immediate steps to:
We also encourage parents and guardians to use appropriate parental control software and to speak with their children about online safety and the dangers of underage gambling.
Win28 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in data security technology. Whenever we make material changes, we will take proactive steps to ensure you are informed.
Your continued use of the win28 platform after the effective date of any such changes constitutes your acceptance of the amended Privacy Policy. If you do not agree with any changes, you have the right to close your account and cease using our platform.
The last amended date and version number of this Privacy Policy are always displayed at the top of this document for your reference.
We greatly value your feedback and enquiries about privacy. If you have any questions, concerns or wish to exercise your rights regarding personal data, the win28 Data Protection Officer team is ready to assist you through the following channels:
We are committed to responding to all privacy-related enquiries within 48 working hours. For official complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia (JPDP) directly.
Now you know how win28 protects your privacy and personal data. Join millions of members who play with peace of mind, knowing their information is in trusted hands.